FAQ
Frequently Asked Questions
General information
The association’s aim is to offer professional guidance and support to married couples, partners and families in decision-making and conflict resolution. We seek to provide a space for dialogue, listening and support that helps to improve coexistence, strengthen personal relationships and tackle difficult situations in a responsible and constructive manner.
Our services are primarily aimed at married couples, partners and families who need guidance in various areas of family and personal life. We also support individuals seeking personal support regarding family, educational, emotional or relationship issues.
The association offers professional and compassionate support focused on dialogue, guidance and mediation. The counselling approach is based on Catholic Christian ethics, respect for individual conscience and personalised attention to each situation. It does not replace specialist psychological or therapeutic treatment where this is required.
Yes. The service can be requested by individuals, couples or families. Each situation is assessed on a case-by-case basis to provide the most appropriate guidance according to each person’s needs.
The counselling service is currently available in Spanish and English. (Depending on the area of specialisation and the availability of counsellors, some consultations may also be conducted in other languages).
Proceedings and Consultations
Counselling sessions are held online by appointment. During the session, the individual or couple can discuss their situation in a confidential, calm and respectful environment. The counsellor listens, offers guidance and helps to explore possible solutions or courses of action tailored to the needs of each case.
Each counselling session lasts between 30 and 60 minutes, depending on the situation and the nature of the enquiry.
There is no set number of sessions. Every situation is different, and the number of sessions will depend on the needs of the individual, couple or family. Some issues can be resolved in a single session, whilst others may require more ongoing support or a referral to another specialist within the association.
The organisation reviews each request for counselling and assigns the most suitable professional based on the area of concern and the specific needs of the individual or family. The aim is to ensure specialised and personalised support. It is also possible to specifically request a particular counsellor.
Yes. In some situations, it may be advisable to combine different areas of support, such as family mediation, marital relationships or psycho-educational support. The organisation will assess each case individually to provide the most appropriate support.
Bookings and appointments
You can book a consultation using the contact form available on the website. Once your request has been received, the institution will contact you to arrange the date, time and relevant area of advice.
Confirmation of the appointment will be sent once the association has reviewed the request and confirmed the availability of the relevant advisor. You will then be provided with all the necessary details for the online consultation and payment.
Once you’ve submitted your booking request, you’ll receive details of your appointment, the payment procedure and instructions for the online consultation. Your appointment will be confirmed once the relevant payment has been verified.
Yes. If necessary, the date of the consultation can be changed provided sufficient notice is given. The institution will endeavour to offer a new date subject to availability.
Yes. Appointments can be cancelled by giving the institution at least 24 hours’ notice. In the event of cancellations made after this deadline, the institution reserves the right not to refund the amount paid, as the reserved time slot is set aside exclusively for the consultation.
Payment
Each counselling session costs €20.00. This fee covers a personalised online consultation with the professional assigned to you based on the area of support requested. The counsellors carry out their work on a voluntary and altruistic basis. The fee goes towards the running costs of the association.
We currently accept payments by bank transfer. The details required to make the payment will be sent once your appointment request has been processed.
Payment should be made as soon as possible to secure your appointment. Once the proof of payment has been received and verified, the appointment will be considered confirmed.
The proof of payment must be sent by email to: secretaria@abfamilia.org. Once the payment has been verified, the association will send the final confirmation of the appointment.
If payment is not received within the specified time frame, the provisional booking will be automatically cancelled and the slot will become available again for other requests.
Online consultation
Counselling sessions are conducted online online via a private video call. Once the appointment has been confirmed, you will receive an email containing the access link and the necessary instructions for joining the session.
Sessions can be held via Google Meet, Microsoft Teams or WhatsApp
You do not need to install any additional software. The platforms used allow you to access the session directly from your browser via a link. However, on some devices, it may be recommended that you install the relevant app for a better experience.
Yes. Online consultations can be conducted via a computer, smartphone or tablet, provided the device has an internet connection, a camera and a microphone.
In the event of technical issues during the consultation, the institution will attempt to restore the connection as soon as possible. If the problem prevents the session from continuing, a new appointment or an alternative solution will be offered to complete the interview.
Confidentiality and Privacy
Yes. The organisation takes the necessary measures to ensure the protection and confidentiality of personal data shared during enquiries, communications and counselling sessions, in accordance with current data protection regulations.
No, under no circumstances. Counselling sessions may not be recorded.
Only those responsible for managing the service and the professional assigned to the consultation will have access to the information necessary to provide the service, always in accordance with confidentiality and data protection criteria.
No. Personal information and the content of consultations will not be shared with third parties without prior consent, unless required by law.